At Fleet Feet Your Shoe Size Is The Last Question We'll Ask You
Whether you walk, jog or run we will take the time to get to know you and your needs. Our experienced staff is trained to make recommendations for the products that best suit the individual so that you can continue to do what you do as long as you wish and as comfortably as possible.
Our first step is to find out more about you in order to match you with potential solutions. When it comes to feet we, depending upon the location or your needs, run you through a series of steps that can include:
1. Your Background
 What activity will you be participating in and how much do you walk, jog, or run?
Are you experiencing any pain during this activity?
Do you wear an orthotic insert or a over-the-counter footbed of any type currently?
What shoe are you currently wearing and when did you buy them?
What kind of socks are you using?
What are your specific exercise goals?
2. Our Personal Proprietary FIT Process
Customers are first asked to remove their shoes and socks so we can take a close look at what is happening with your feet. The barefoot reveals to us much evidence of your individual biomechanics. After we look at your feet, we will then measure your foot and arch lengths in an “un-weighted” seated position and then a “weighted” standing position, comparing the differences.
Customers may then be asked to run or walk on either the in-store treadmill or designated tryout area. Our staff will watch and analyze a runner's “strike” (the customer's foot impacting the ground) and their “bio-mechanics” (their running stride.)
For a better evaluation, we videotape customers running or walking on the treadmill. Both strike and stride are evaluated by the Fleet Feet pros and we use this as an opportunity to discuss with the customer their individual needs.
3. The Options and Final Selections
Fleet Feet has a variety of products that will help us find solutions to your needs. Our goal is not to have the broadest selection of socks, footbeds or shoes but, the best. Whether it be a sock, footwear or a footbed (shoe insert) we will assist you in selecting the combination that will work best. Additionally we carry a full range of products recommended by doctors to assist with foot care.
All footwear is designed and manufactured to compliment specific foot shapes and sizes. Based upon our analysis of the customer's stride and strike, combined with details of a customer's specific foot and arch shape, a Fleet Feet associate will help you select the model that will best suit you, the customer, both in terms of providing support as well as performance. We will also tell you if we see that you would benefit from the internal support of a footbed (shoe insert.) In the case that you may need help beyond our expertise, each store has a listing of local healthcare providers that we could recommend to you.
It is this level of customer service that sets us apart from our competitors. We figure that exercise is hard enough. Why not take the time to make sure you have the right equipment?
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